SMART Board Revolution

A Revolution in Education

Dane Hartman's Discussions

Hardware problems with Notebook v10.8

Started this discussion. Last reply by Clarence Beeks Apr 13, 2012. 5 Replies

Has anyone experienced hardware problems since upgrading to Notebook v10.8?  We are having issues throughout my building. On the USB-connected boards, the touch recognition no longer works (I have…Continue

Tags: Notebook, version, 10.8, recognition, touch

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Clarence Beeks replied to Dane Hartman's discussion Hardware problems with Notebook v10.8
"Hello everyone, We've been having this problem, also.  The issue for us seems to be that Touch Recognition is not enabled automatically for any user that logs in.  Does anyone know of a way (through the Windows Registry, or otherwise)…"
Apr 13, 2012
Dane Hartman replied to Dane Hartman's discussion Hardware problems with Notebook v10.8
"Thanks Joanne, Your suggestions worked! The secret to the gesture issue was what you said, with the addition of having to click 'apply' rather than just 'ok'. Thanks again."
Feb 2, 2012
Joanne Villis replied to Dane Hartman's discussion Hardware problems with Notebook v10.8
"I should have said 'repair' not 'refresh' smart product drivers. You do this by right clicking on the product drivers. Apology."
Feb 2, 2012
Joanne Villis replied to Dane Hartman's discussion Hardware problems with Notebook v10.8
"Here are a few ideas:1. To fix the touch recognition, have you checked your pen and touch recognition (panning) in your control panel? De-select single finger panning. 2. Having to select the tools from Notebook :  Each time we upgrade our…"
Jan 27, 2012
Becky Taylor replied to Dane Hartman's discussion Hardware problems with Notebook v10.8
"We are having the same issue on our MacBooks, v. 10.8. The Patch does not help with the issue. I have been working the the SMART Tech Support guys and they are ready to send me new controllers for the boards losing connectivity. I am still convinced…"
Jan 26, 2012
Dane Hartman posted a discussion

Hardware problems with Notebook v10.8

Has anyone experienced hardware problems since upgrading to Notebook v10.8?  We are having issues throughout my building. On the USB-connected boards, the touch recognition no longer works (I have fiddled wtih all sensitivity settings); when you pick up a pen it still acts like a pointer finger, and same with the eraser. On the bluetooth boards, the entire pen tray no longer works - You have to choose the tool manually by clicking it within the Notebook software.  There are some new cool…See More
Jan 19, 2012
Dane Hartman is now a member of SMART Board Revolution
Jan 13, 2012

Profile Information

What are your roles?
Classroom teacher, Technology Integration Specialist/Coach, Professional Development/Training
How long have you been using SMART Products?
4-6 years
What SMART equipment do you use?
SMARTBoard
How do you use a Smart Board? Please tell us a little about your interest in Smart Boards, and why you are seeking to join this community.
I use a Smart Board extensively for high school Spanish instruction.
Computer Platform
Windows XP, Windows 7
Your Website:
http://www.proferpaco.com
What country are you in?
United States

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