"Agreed as well,
This can also cause other problems in an IT environment later on such as storage system limitations and backups.
Specifically with SMART Software, there are versions of the software that are sensitive to abnormal…"
A Revolution in Education
B Kovalovsky's Discussions
Notebook Files
Started this discussion. Last reply by Lloyd Summers Dec 3, 2012. 3 Replies 0 Likes
This may be unique to us, maybe others can clearify.Has anyone ever seen an issue where double dashes in a file name cause the program to just spin? I have a teacher doing this and when he tries to…Continue
Notebook Printing - Crash
Started this discussion. Last reply by Ian Berg Oct 19, 2011. 1 Reply 0 Likes
We have two users who are trying to print Notebook pages and it causes the program to crash. Not only that, but it will cause all other programs (Word, Powerpoint...)to crash when printing. I've…Continue
Losing Connection
Started this discussion. Last reply by Bob Humphrey Sep 30, 2011. 8 Replies 0 Likes
We have several users reporting that their board loses connection to the computer. When this happens they have to unplug the USB cable and plug it back in. These units were all installed within the…Continue
Tags: usb, controller, connection
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Joanne Villis replied to B Kovalovsky's discussion Notebook Files"I agree with Obe. If you need to use a space you can use an underscore (_) but naming files should be kept around 7 characters if possible. Possible suggestion, your computer will open the file if Notebook is open as your computer is able to…"
Obe Hostetter replied to B Kovalovsky's discussion Notebook Files"Generally I recommend to teachers to only name their files with letters and numbers (CoffeeCups.notebook). I have seen different characters in file names effect many different software including Microsoft Word, SMART Notebook, Pictures etc.…"
B Kovalovsky posted a discussionNotebook Files
This may be unique to us, maybe others can clearify.Has anyone ever seen an issue where double dashes in a file name cause the program to just spin? I have a teacher doing this and when he tries to open the file by double clicking it will not open. If notebook is open first it will open. Removing 1 dash will allow the file to open. For Example: "Coffee - - Cups.notebook" versus "Coffee - Cups.notebook" Should this be submitted to Smart as a bug?See More
Ian Berg replied to B Kovalovsky's discussion Notebook Printing - Crash"
Please try testing if the printers work with MS Word, MS PowerPoint and other programs when Notebook.exe, SMARTBoardServices.exe and SMART Board Tools.exe are not running. If the printers still crash, you may want to check the…"
B Kovalovsky posted a discussionNotebook Printing - Crash
We have two users who are trying to print Notebook pages and it causes the program to crash. Not only that, but it will cause all other programs (Word, Powerpoint...)to crash when printing. I've tried this on my computer as a teacher user and I was able to replicate the issue. I have a different printer as well. I can login and it seems to work fine. Any suggestions on what I need to do? Version 10.7.144.0Windows XP ProSee More
Bob Humphrey replied to B Kovalovsky's discussion Losing Connection"Same problem here with the intermittent loss of connection. SB685 boards, each with their own MacMini running 10.6.6, direct usb connection, Notebook 10.7.154, Smart Product drivers 10.7.193, and Smart Response 3.0.215 or 3.0.217 (depends on where…"
B Kovalovsky replied to B Kovalovsky's discussion Losing Connection"I just added this to a users desktop, but I'm not sure that it will work. We seem to lose full connection where there is no light on the board.
The teacher testing this is going to let me know if it works."
SJ Tech replied to B Kovalovsky's discussion Losing Connection"We are having the exact same problem here too. I haven't yet figured out how to prevent it, but a quick workaround I found: Go to Applications > SMART Product Drivers > Additional Tools and find the SMARTBoardService…"
Obe Hostetter replied to B Kovalovsky's discussion Losing Connection"1. I would check firmware is updated as well as the SMART Board drivers. Sometimes uninstalling just the SMART Board drivers and reinstalling seems to help.
2. Disable your energy settings. When the computer goes to sleep, it can cause…"
Julie Baird replied to B Kovalovsky's discussion Losing Connection"This has happened to me and one of my colleagues. At first, unplugging the USB cord and plugging it back in helped but eventually the board stopped responding. By this point the computer was not recognizing that a SmartBoard product was…"
Troy Reynolds replied to B Kovalovsky's discussion Losing Connection"I think that if everything is up to date then you have no other choice to test the ethernet cable. I am having a specific problem like this with a teacher board. I am only on the step where I replace the extender unit. After this it's the…"
B Kovalovsky replied to B Kovalovsky's discussion Losing Connection"Everything is up-to-date. Latest software, drivers, and firmware."
Troy Reynolds replied to B Kovalovsky's discussion Losing Connection"How about updates firmware and drivers for the SMART Boards?"
B Kovalovsky posted a discussionLosing Connection
We have several users reporting that their board loses connection to the computer. When this happens they have to unplug the USB cable and plug it back in. These units were all installed within the past year. Has anyone else had a similar issue? We've replaced boards, the extender units, the controller board, pen trays. My last thought would be a bad ethernet. What are your thoughts?
Profile Information
- How long have you been using SMART Products?
- 1-3 years
- What SMART equipment do you use?
- SMARTBoard, Senteo/SMART Response
- How do you use a Smart Board? Please tell us a little about your interest in Smart Boards, and why you are seeking to join this community.
- I do Tech support and want to see if anyone else has experienced similar problems and how they were resolved.
- Computer Platform
- Windows XP
- What country are you in?
- USA
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SPACE IS LIMITED. SIGN UP SOON. SMART Notebook Camp When: Monday July 8 and Tuesday July 9, 2013 Where: Naperville Central High School in Naperville, IL (Just west of Chicago) 440 W. Aurora Ave, Naperville IL Times: Thursday Noon-9pm, Friday 8am-5pm Who: Novice SMARTBoard Users, Any Subject, Any Grade Included: 2 meals and a bunch of books and software Cost: $330 Do you want [...]Teaching With SMARTBoard Episode 90
We finally got to episode 90. This podcast describes the Activity Builder and how you can incorporate that into your daily lessons. There are some really cool things in it. Also, we discuss how to make a theme for your lesson. Go to www.teachingwithsmartboard.com to see more episodes. We finally got to episode 90. This podcast describes [...]© 2013 Created by Matt Granger.
