"Hey Alan,
What version of Mac OS are you using, and what kind of processor is within that MacBook Pro? (get this info from clicking on the apple icon > about this mac). I have a small idea what the problem might be but…"
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Randy Tran replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users
Carlos Velado replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Hi Alan,By chance did you save a copy of this link. Might be helpful to some of Smart users on this board. Thanks and glad it resolved your problem."
Alan Tate replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Good morning and firstly thank you to everyone who has been so kind and tried to help me resolve my problems with the Notebook software.
I was able to obtain from Smart a link which cleaned (for want of a better word) my computer of all the previous…"
Randy Tran replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Hi Alan,
Can you better clarify the issues you are seeing? After you install the Notebook 10 software, you mention that it will crash or it will not load at all? And by "it just won't complete loading", do you…"
Obe Hostetter replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Try this:
1. Run this uninstaller which hopefully will remove all the SMART files.
2. Download and install the latest MAC Notebook software from…"
Alan Tate replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Thanks Tracey, wish i could meet you in Tweed Heads such a beautiful place, i did send them an email on the weekend but i guess they only work Monday to Friday, i will phone them later and see how i go, as i seem to have run out of ideas, hope you…"
Tracey Carlson replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Alan if you are coming to Tweed heads this week (on holiday next week) I could help you nut it out as I have a macbook pro running 10.6 and have managed to solve a few problems when starting out. If interested put a message in my inbox.
Alternately…"
Alan Tate replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Hi Lloyd
After my last post i went back to the webchat request and found this message from Smart chat, I’m sorry, your system configuration does not support this functionality. Please contact us toll free at 1.888.42SMART
I tried again…"
Alan Tate replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Hi Tracey, no i am not with NSW ED department, i am using the Notebook 10 version (to attempt installation) which i downloaded from the SMART website,
I also downloaded the version 9.7 from that website and it works okay, i feel it is a clash with…"
Alan Tate replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Lloyd, i have placed a chat request, and hope that they can help me, i feel quite frustrated with my lack of expertise in solving this problem, thanks again for your suggestion, i'll let you know if i do any good with them, here's hoping"
Tracey Carlson replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Alan if you are NSW ed department version 10.6 is available through the DET site. Maybe an updated version is better for your computer."
Lloyd Summers replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Hi Alan,
SMART support can also be initiated through Chat as well as Phone. It might be a good idea to see if you can get one of the representatives on chat.
Additionally, if you want to troubleshoot this through the forums…"
Alan Tate replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Thank you, i am not in the USA and find calling international difficult, i have sent them an email requesting help but have had no response as yet.
I also agree i can not understand why i cant get it to work too ! Thanks again"
Harvey Almarode replied to Alan Tate's discussion Really could do with some help in the group SMART Mac Users"Do not really know why you are unable to get it to run but I highly recommend you call SMART Tech support. They really do strive to solve all problems. 866-518-6791. I have all the confidence that they can solve your problem. I am sure Obe will have…"
Alan Tate added a discussion to the group SMART Mac Users
Really could do with some help
Hi,I was hoping someone may be able to help me. I am using a Macbook Pro 4GB memory and i am having a terrible time trying to get Notebook 10 to run on my computer.I have installed and uninstalled everything and tried again, but so far i can only get Notebook 9.7 to run.I use Notebook 10 on the PC at our school and i use a Mac at home, i should tell you i am not the most computer literate person around, but well i did manage to install it on a PC without any problem, so i cant really…See More
Profile Information
- How long have you been using SMART Products?
- 1-3 years
- What SMART equipment do you use?
- SMARTBoard
- How do you use a Smart Board? Please tell us a little about your interest in Smart Boards, and why you are seeking to join this community.
- I use a PC computer (not mine) as my Mac is unable to run the notebook software and i am seeking help
- Computer Platform
- Mac OS X
- What country are you in?
- China
Comment Wall (1 comment)
- At 10:59am on January 16, 2011, Obe Hostetter said…
- MACs should run the SMART software (Notebook). Our school division is all MAC and we use MACs and Notebook/SMART Response a lot. I would join the MAC group and post any questions you have.
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SMARTBoard Camp 2013: Teaching with SMARTBoard Episode 91
SPACE IS LIMITED. SIGN UP SOON. SMART Notebook Camp When: Monday July 8 and Tuesday July 9, 2013 Where: Naperville Central High School in Naperville, IL (Just west of Chicago) 440 W. Aurora Ave, Naperville IL Times: Thursday Noon-9pm, Friday 8am-5pm Who: Novice SMARTBoard Users, Any Subject, Any Grade Included: 2 meals and a bunch of books and software Cost: $330 Do you want [...]Teaching With SMARTBoard Episode 90
We finally got to episode 90. This podcast describes the Activity Builder and how you can incorporate that into your daily lessons. There are some really cool things in it. Also, we discuss how to make a theme for your lesson. Go to www.teachingwithsmartboard.com to see more episodes. We finally got to episode 90. This podcast describes [...]© 2013 Created by Matt Granger.
