SMART Mac Users

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Comment by Jennifer Harper on February 21, 2013 at 8:21am

Call tech support.  Amongst all of the other issues I was having, I also had the two Smart Tools opening, too.  I can't remember the fix, but they were able to resolve it.

Comment by John Dolleslager on February 21, 2013 at 7:16am

I have deleted the SMART ink from the login items, but it continues to appear when I restart. Is there another way to turn that "feature" off?

Comment by Obe Hostetter on February 21, 2013 at 7:13am

Yes, it is possible to downgrade to Notebook 10.8.  I have had to downgrade several teachers since the Notebook 11 won't open up some Notebook files, the software asks to be reinstalled once a month or the software is too slow.  Everything will transfer to Notebook 10 except for the new tools like Activity Builder, Internet Browser etc. 

 

1. Uninstall all SMART Software under Applications

2. Download Notebook 10.8 from http://www.smarttech.com/Support/Browse+Support/Download+Software/S...

3. Install Patches from

http://www.smarttech.com/us/Support/Browse+Support/Download+Softwar...

4. Restart and activate using Product key. 

Comment by Allison Friedman on February 21, 2013 at 7:08am

I am having the same issue as some others with the new software upgrade -- it thinks the pen is both writing and a cursor.  I tried Jennifer's fix and it only worked temporarily.  I am also having an issue with Board tools opening up 2x in my dock.  Anyone have a better fix?  Is it possible to downgrade to an older version.  I have had sooo many issues with version 11. 

 

Before this issue (which was brought on by the latest update/patch) my version of Notebook would give me an error every few weeks requiring me to re-install.  Now this!  It is ridiculous! What does SMARTTECH have against Macs?

Comment by Jennifer Harper on February 16, 2013 at 10:13am

Yeah!!!!  Glad it worked. 

Comment by Greg Port on February 16, 2013 at 9:41am

Jennifer your fix worked perfectly... thanks!

Comment by Jennifer Harper on February 11, 2013 at 9:12am

You can also find the hidden"Library" by holding the option key down when you click "go" from your desktop menu.

Comment by Greg Port on February 11, 2013 at 8:22am

One issue for anyone trying to find the Library folder is that by default in Lion and Mountain Lion it is hidden. You can unhide it by typing

chflags nohidden ~/Library/

into the Terminal app and hitting return.

Comment by Jennifer Harper on February 11, 2013 at 8:22am

Greg, I didn't have the issue with recognizing my finger before even touching the board. My major issue was that Asa I wrote the ink was also working as a cursor and snagging all of the objects it could around it. It also was reaching about 4-6 inches beyond where I was actually touching.

Comment by Greg Port on February 11, 2013 at 8:19am

Thanks so so so much Jennifer - I will do that now and have another try in the morning... Did you have any issues with the board recognising your finger before it is even on the board?

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