Snow Leopard Support, Finally?

[Tony Jamesbarry]

I just checked Smart's support page and discovered as to today there's new Notebook version and product drivers. The page states:

SMART Notebook: 10.6.95.0 released January 14, 2010
SMART Product Drivers: 10.6.48.0 released January 14, 2010

These do not show up when I run the Smart Product Update. So I'm downloading the file manually right now and will install tonight.

I have a MacBook Pro 2.66 GHZ Intel Core 2 Dou running OS X 10.6.2.
I'll post later tonight if I can even open Notebook even opens. I can't test with my SmartBoard since it back in my classroom. I'll do so tomorrow.

Here's the page link to the software.
http://www2.smarttech.com/st/en-US/Support/Downloads/SBS/NBSv10MacE...

Wish me luck....

[Tony Jamesbarry]

Sadly, I still can't get Notebook to launch.
Notebook crashes upon launch.

I was really hoping this would work out.
I wrote to Smart.
We'll see what happens next.

[John Dolleslager]

Now all we need is response to be snow leopard compatible.

[Igor Zagatsky]

FWIW - this new version of Notebook runs fine on my MacBook Pro 2.16 GHz Intel Core 2 Duo with 10.6.2. The previous version of Notebook released in October also ran without crashing.

[Casey VanderWeide]

I installed this latest version just now, it does work but they still did not address the connectivity issue, as a matter of fact it is still like it was before, where I have to run the connection wizard every time for the Notebook software to recognize the Smartboard.
Sometimes the connection wizard fails and I have to tap to board to get it to go, so not sure what this update is supposed to address......

[Tony Jamesbarry]

Alright I got it running.

While I originally did uninstall all smartboard software before installing the new version the software stilled crashed upon launch.

Smart support sent me a prompt response to my crash log. I followed all of the steps, including downloading an "cleaner" program and following the "Manual Clean Up".

I then reinstalled the new software.

I have successfully launch and used the Notebook software 3 times this morning.
Thank you Smart Support. They were very prompt in their help. Thanks so much.

It's great to be back and up and running smoothly.

[Tony Jamesbarry]

I forgot to include the instructions from Smarttech.
Sorry about that.
This also includes the link to download the "cleaner" app.
This really worked, so if you're having problems give this method a try.
---------------------------
Hello Tony,

Thank you for contacting SMART Technologies.

Please follow the instructions below to uninstall and reinstall your SMART Notebook™ 10 Software.


Macintosh OSX™ - Basic Cleanup and Removal

Step 1 – Browse to and run Mac HD > Applications > SMART Notebook Software > Uninstall Notebook Software.app

Step 2 – Browse to and run Mac HD > Applications > SMART Board Drivers > Uninstall SMART Board Drivers

Step 3 - When prompted select yes to remove the gallery

Please Note: If the Notebook or SMART Board Drivers folders exist after you have uninstalled, please drag them to the trash. If you are using SMART Response you may need to browse into and run Mac HD > Applications > SMART Response > Uninstall SMART Response.app.

Step 4 - When the removal is completed you may be prompted to reboot your system.


Macintosh OSX™ - Older Software Removal – Cleanup Utility

In the event that you are attempting to remove an older software product such as SMART Board Software 9.5 or 9.7 – it is possible that you may encounter issues removing the software. In these software versions we recommend running the attached cleanup utility.

Download Link: http://downloads.smarttech.com/techsupport/k1fi2rh8stf3eja6kjs1sdl0...

Step 1 – Download the SMARTBoardSoftwareBetaCleanupUtilityMAC.zip and extract it to an easy to find location (such as your desktop)

Step 2 – Run the application and select the closest software version to your system. It should automatically cleanup and remove the software for you


Macintosh OSX™ - Manual Cleanup

It is not recommended to perform the following steps in most situations.

Step 1 – Browse to Mac HD > Library > Application Support

Locate the SMART Technologies folder, and then drag it to the Trash

Step 2 – Browse to Mac HD > Library > Receipts

Locate the all applications beginning with Notebook and drag them to the Trash
Locate the all applications beginning with SMART and drag them to the Trash
Please note: It is critical to maintain a backup of any .plist files we are about to delete from the system. Deleting the wrong .plist file can potentially run the risk of making your operating system unusable. It is highly recommended that you contact in to support for assistance before deleing any plist files to avoid this possibility.

Step 3 – Browse to Mac HD > Users > Shared > Library > Preferences
Backup and delete all files starting with com.smarttech.*.plist
Repeat this process for the following folders:
Mac HD > Library > Preferences
Mac HD > Users > YourUserName > Library > Preferences

Step 4 - After completing these steps please restart your system.


Macintosh OSX™ - Re-installation

Step 1 – Browse to the following URL

http://www2.smarttech.com/st/en-US/Support/Downloads/SBS/NBSv10MacE...

Regards,

SMART Technologies

[Karl Schaefer]

I manually updated my laptop and have had good luck with the USB connection issues. I have not had the Notebook crashing issues that some have had so I can not speak to that. I love that I can now not have to Force Quit SMARTBoard Tools each time I boot my laptop even if I am not using a SMARTBoard. What an obvious oversight on their part that lasted over a year for Mac users.

I had not heard of the cleaner tool so will try that as well. I always uninstall SMART software before installing a new version as it has usually been more successful.

Thanks for the help.

[Casey VanderWeide]

This is a follow up on my earlier post where I still could not get automatic connectivity when plugging in the usb cable, this is now working great after uninstalling the previous version of Notebook and subsequently reinstalling the latest software.
I have tried this on both the regular MacBook and the MBP's, so I'm a happy camper.

[Pato]

Hi,

I am a newbie on the use of the software, and it seems that you are talking about the SmartBoBard, but I am having USB issues with my Macbook (white model 2,1 and OSX 10.6.4) and Smart Response clickers. It shows up in the System Profiler, but I get no connectivity. Does anyone have a workaround about this? The notebook 10.0.346.2 version of the software seems to run fine.
It works fine in Windows 7, but the idea to go to Powerpoint after falling in love with keynote looks like a nightmare.

thanks

-pato