Smart Response Tagging Problem

[Sandy Castania]

I am having trouble tagging questions ever since I downloaded Notebook 11.

Here is the error message I get:

Unhandled exception has occurred in a component in your application.  If you click Continue, the application will ignore this error and attempt to continue.  Object reference not set to an instance of an object.

If I click Continue, the box with the tags comes up empty.  It says NY Core Curriculum, but that is it!

If I hit Details instead of continue, I get this VERY long error message.

just-in-time (JIT) debugging instead of this dialog box.

See the end of this message for details on invoking

************** Exception Text **************

System.NullReferenceException: Object reference not set to an instance of an object.

   at ResponseUI.TagTree.ConstructCurriculumTree(List`1 curriculumList, List`1 gradeIntList, List`1 subjectList)

   at ResponseUI.TagTree.ConstructTree()

   at ResponseUI.FormTags.FormTags_Shown(Object sender, EventArgs e)

   at System.Windows.Forms.Form.OnShown(EventArgs e)

   at System.Windows.Forms.Form.CallShownEvent()

   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)

   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)

   at System.Threading.ExecutionContext.runTryCode(Object userData)

   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)  at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)

   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()

************** Loaded Assemblies **************

mscorlib

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.269 (RTMGDR.030319-2600)

    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll

----------------------------------------

NotebookUIWrapper-vc100-mt

Framework.dll

----------------------------------------

WindowsBase    Assembly Version: 1.0.4470.34648

    Win32 Version: 11.0.577.0

    CodeBase: file:///C:/Program%20Files/SMART%20Technologies/Education%20Software/NotebookUIWrapper-vc100-mt.DLL

----------------------------------------

NotebookUI

    Assembly Version: 11.0.577.0

    Win32 Version: 11.0.577.0

    CodeBase: file:///C:/Program%20Files/SMART%20Technologies/Education%20Software/NotebookUI.DLL

----------------------------------------

PresentationFramework

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.275

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework/v4.0_4.0.0.0__31bf3856ad364e35/Presentation

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.275 built by: RTMGDR

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll

----------------------------------------

System

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.269 built by: RTMGDR

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

PresentationCore

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.275 built by: RTMGDR

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/PresentationCore/v4.0_4.0.0.0__31bf3856ad364e35/PresentationCore.dll

----------------------------------------

System.Xaml

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.1 built by: RTMRel

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xaml/v4.0_4.0.0.0__b77a5c561934e089/System.Xaml.dll

----------------------------------------

PresentationFramework.Aero

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.1 built by: RTMRel

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework.Aero/v4.0_4.0.0.0__31bf3856ad364e35

/PresentationFramework.Aero.dll

----------------------------------------

ResponseUIWrapper-vc100-mt

    Assembly Version: 1.0.4470.34709

    Win32 Version: 11.0.577.0

    CodeBase: file:///C:/Program%20Files/SMART%20Technologies/Education%20Software/ResponseUIWrapper-vc100-mt.DLL

----------------------------------------

ResponseUI

    Assembly Version: 11.0.577.0

    Win32 Version: 11.0.577.0

    CodeBase: file:///C:/Program%20Files/SMART%20Technologies/Education%20Software/ResponseUI.DLL

----------------------------------------

System.Windows.Forms

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.278 built by: RTMGDR

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System.Drawing

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.282 built by: RTMGDR

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

System.Data

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll

----------------------------------------

System.Core

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.1 built by: RTMRel

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll

----------------------------------------

ResponseTeacher-vc100-mt

    Assembly Version: 0.0.0.0

    Win32 Version: 11.0.577.0

    CodeBase: file:///C:/Program%20Files/SMART%20Technologies/Education%20Software/ResponseTeacher-vc100-mt.DLL

----------------------------------------

System.Xml

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.1 built by: RTMRel

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

System.Data.DataSetExtensions

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.1 built by: RTMRel

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Data.DataSetExtensions/v4.0_4.0.0.0__b77a5c561934e089/System.Data.DataSetExtensions.dll

----------------------------------------

System.Data.SQLite

    Assembly Version: 1.0.76.0

    Win32 Version: 1.0.76.0

    CodeBase: file:///C:/Program%20Files/SMART%20Technologies/Education%20Software/System.Data.SQLite.DLL

----------------------------------------

System.Transactions

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Transactions/v4.0_4.0.0.0__b77a5c561934e089/System.Transactions.dll

----------------------------------------

System.Configuration

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

----------------------------------------

Microsoft.VisualC

    Assembly Version: 10.0.0.0

    Win32 Version: 10.00.30319.01

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualC/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualC.dll

----------------------------------------

More to come

 

 

[Sandy Castania]

PART 2

System.EnterpriseServices

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.EnterpriseServices/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.EnterpriseServices.dll

----------------------------------------

System.Numerics

    Assembly Version: 4.0.0.0

    Win32 Version: 4.0.30319.1 built by: RTMRel

    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll

----------------------------------------

Ionic.Zip.Reduced

    Assembly Version: 1.9.1.8

    Win32 Version: 1.9.1.8

    CodeBase: file:///C:/Program%20Files/SMART%20Technologies/Education%20Software/Ionic.Zip.Reduced.DLL

----------------------------------------

libAdaptiveUIWPF

    Assembly Version: 11.0.583.0      Win32 Version: 11.0.583.0

    CodeBase: file:///C:/Program%20Files/SMART%20Technologies/Education%20Software/libAdaptiveUIWPF.DLL

----------------------------------------

************* JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:  configuration>

    <system.windows.forms jitDebugging="true" />

</configuration>

When JIT debugging is enabled, any unhandled exception  will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

can you help me?

Thanks  Sandy

[Ian Berg]

I see error messages that probably concern Microsoft Visual C++ and Microsoft .NET Framework.   Close SMART Notebook and try these steps:

1.  You will want to have the current release of Windows Installer installed first.  If it is Windows 7 SP1, then the Windows Installer 5.0 is probably installed and up to date.  To update for another version of Windows, install Windows Installer 4.5 from here:  http://www.microsoft.com/en-us/download/details.aspx?id=8483

2.  Ensure Microsoft Visual C++ 2010 is installed on the computer.  On a 32 bit version of Windows visit here:  http://www.microsoft.com/en-us/download/details.aspx?id=5555      Or if the computer runs a 64 bit version of Windows visit here:  http://www.microsoft.com/en-us/download/details.aspx?id=14632

3.  Download and run the Microsoft .NET Framework 4 (Web Installer) from here:  http://www.microsoft.com/en-us/download/details.aspx?id=17851

4.  Open Windows Control Panel and go to Programs and Features.  Select SMART Response and if Repair is an available option, select it.  Do the same for SMART Notebook.

Reopen SMART Notebook and try tagging the questions again.  If the issue still occurs, check at Microsoft Update if there are more updates available:  http://windowsupdate.microsoft.com

Ian

[Sandy Castania]

Thank you for your response.  It has taken me a while, but I went through all of your suggestions.  I even uninstalled and then reinstalled smart response software, but I am still getting the same error message.

Tags already on my computer are still there,but I cannot create any new assessments.

Any other suggestions?

Thanks

Sandy

 

 

[Melissa O'Hara]

Hi Sandy, have you checked with version of .net your computer is running (if that was within all of that really long code, and I somehow missed it, I apologize) . We were having an issue with the "browse" button not doing anything. It was suggested that I update my .net, and now it seems to work just fine.