See this web page for troubleshooting, Notebook & SMART Response (Senteo) files & Notebook search engines at http://www.rockingham.k12.va.us/resources/smartboard.htm
SMART Response Correct Order of Operation:
1) Open Teacher Tools
2) Plug in the Receiver
3) Stop the "Anonymous Class" because on my it always starts on its own.
4) Start the "Class"
5) Wait until the system tells you that it is ok to start the clickers.
6) Sign in at least one student
7) Open the Assessment file
8) Start the Assessment
Download SMART Response for 10.4 (Tiger) at http://downloads.smarttech.com/techsupport/k1fi2rh8stf3eja6kjs1sdl0wa/SMARTResponse_with_NBSP2andDriversSP5-Mac.zip