Senteo or SMART Response Student Clickers

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Comment by Dianne Talbert 21 hours ago

Please remind me, when you have to stop a test and complete it the next day, how do you do this?

Comment by Randy Tran on November 14, 2012 at 9:26am

I highly doubt its the USB ports.  Response and Senteo receivers only require USB 1.1 - Macbook Pros usually have USB 2.0 ports, so its well above what is required.  At this point, the only way to "resolve the issue" is to get you some hardware that could run properly on the Mountain Lion.

Can you send me a PM with the incident number that Tech Support assigned you?

#R

Comment by Jennifer Harper on November 14, 2012 at 9:20am

@Randy>  We only have a Senteo Receiver and a Smart Response PE Receiver.  What do you think about the type of USB ports my Macbook Pro has as being the issue?

Comment by Randy Tran on November 14, 2012 at 8:44am

@Jennifer> Booting into 32-bit mode won't help in this situation as Mountain Lion is a true 64-bit OS, and as such, has stripped away the 32-bit mode.

I'm willing to bet that the problem as some people here has suspected is the 64-bit kernel incompatibility issue.  By any chance do you have a Response XE receiver around to test with?  

If so, please try connecting that to the computer and see if it operates.  I'm thinking it should work because the XE receivers do not have this incompatibility issue.

If not, let me know anyway, and we can go from there.

#R

Comment by Jennifer Harper on November 14, 2012 at 6:07am

Obe, You have been a huge help. Thank you. It is still not working. Smart Technology Tech support did a clean uninstall of everything off my Macbook Pro through Terminal.  Gatekeeper was set as you indicated.  I'm wondering what type of USB ports you have on your Macbook Pro.  Tech Support thinks because my (1) port is "USB 3.0 Hi-Speed Bus" and th e(2) is USB 3.0 SuperSpeed Bus that the receivers won't work.  What type of ports are you running that you are able to get the Receiver to be recognized?

Comment by Obe Hostetter on November 12, 2012 at 2:42pm

Did you disable the Gatekeeper before installing SMART Response? 

1. Uninstall SMART Response and all Notebook and all drivers.  Run this uninstaller just to make sure.

2. Disable Gatekeeper by clicking on Apple menu > System Preferences… > Security & Privacy > General tab under the header "Allow applications downloaded from:" choose Anywhere.

3. Download and install SMART Response from

http://www.smarttech.com/Support/Browse+Support/Download+Software/S...

4. Restart the computer. 

Comment by Jennifer Harper on November 12, 2012 at 1:57pm

Obe or Liza,

1)  I unistalled Java.

2)  I uninstalled Flash.

3)  Reinstalled Java from the link you shared.

4)  Reninstalled Flash from the link you shared.

Still got just a solid red light.

5) Uninstalled Smart Response.

6)  Downloaded and installed Smart Response for Mac with Service Pack1.

Still have a solid red light on my receiver.

Was there something I missed?  Is there a particular order I should have done the uninstalls or installs?

Running Notebook 11 with service pack 1 on a Mac OS 10.8.2

Thank you so much for trying to help me problem solve this issue.

Jenn

Comment by Obe Hostetter on November 9, 2012 at 7:14am

Download flash from http://get.adobe.com/flashplayer/ and download Java from http://www.java.com/en/download/index.jsp

Comment by Jennifer Harper on November 9, 2012 at 6:45am

Liza or Obe, can you guide me to websites where I can get the downloads for Java and for Flash?

Comment by liza steffen on November 9, 2012 at 5:35am

that's right.  I reinstalled flash as well.  Thank you.  I remember I spent 2-3 hours reinstalling and making my Power teacher and Smart Response work.  It was a nightmare, but it works pretty well now.

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