Troubleshooting SB tools

[Anne McCormack]

We're having a problem with the pen. Whenever you write something with the pen (or a finger) the software closes the figure. That is, if you print a U it closes the top. Also, we have one computer that doesn't display the SB tools on left of screen. Tried reinstalling, but no change. Suggestions?

[Brigitte Donlon]

It sounds like you need to call SMART. It seems that there is something wrong with the board itself. It may be damaged. Does it happen on a certain part of the board or all over? Either way, it sound slike a hardware issue.

[Anne McCormack]

I think you're right. This happened after we updated.
Anne

[Obe Hostetter]

Deleting com.smarttech preferences can sometimes fix a problem.

Try this:
1. Uninstall SMARTBoard Drivers
2. Uninstall Notebook
3. Delete all com.smarttech preferences from macintosh HD-library-preferences folder
4. Delete all com.smarttech preferences from user?-shared-library-preferences folder
5. Delete all com.smarttech preferences from users-library-preferences folder
6. Install the latest SMARTBoard software from http://www2.smarttech.com/st/en-US/Support/Downloads/SBS/NBSv10MacE... or you can download older Notebook software by downloading Senteo 2 at http://www2.smarttech.com/st/en-US/Support/Downloads/SMARTResponse/... I can email you older SMARTBoard Drivers if you need them.
7. Restart your computer

[Anne McCormack]

Thanks Obe! I'll try this next week. I hadn't thought about deleting the preferences. Will your instructions work for Mac also?
Anne

[Obe Hostetter]

Yes, I saw that you were a MAC user in your profile so I created those directions for MAC. We are also a MAC school district and many times deleting preferences fix can help with software problems. Step #4 you would substitute the name of the teacher or have the teacher login and then delete their preferences.