A Revolution in Education
Troubleshooting
Hi Everyone -
We have a small Smartboard that's almost two years old. I don't have the model number handy, but it has an orange projector that extends from the top if that helps. It also has the scratchpad feature, which seems to be missing from our newer boards.
This board seems to shut down and/or freezes on the teacher primarily using it from time to time. I'm sorry I don't have many details to share here, but has anyone experience anything like this? What are some things we could try in order to trouble shoot? I'm pretty sure we're up to date with software on the computer. Is there something we need to do to the board or projector?
Thanks in advance!
We have a small Smartboard that's almost two years old. I don't have the model number handy, but it has an orange projector that extends from the top if that helps. It also has the scratchpad feature, which seems to be missing from our newer boards.
This board seems to shut down and/or freezes on the teacher primarily using it from time to time. I'm sorry I don't have many details to share here, but has anyone experience anything like this? What are some things we could try in order to trouble shoot? I'm pretty sure we're up to date with software on the computer. Is there something we need to do to the board or projector?
Thanks in advance!
Tags: problems
Replies to This Discussion
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Permalink Reply by Ginny Washburne on -
hey Lucy-I would contact tech support. you might need to update the firmware in the board as well as your SMART Board drivers. I'll see you this week at ICE and we can chat.
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Permalink Reply by SMART Technologies on -
Lucy,
Call tech support at 1-866-518-6791 and explain your issue.
Cheers,
Rob
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