Response Tab and Menu not showing up in Notebook

[Fran Baldwin]

Has anyone run across this problem?  I've been in contact with SMART tech and they've taken me through a cleanup process and msi uninstall.  then I've updated Windows, installed Flash through IE (they say if it's done through Firefox Notebook won't recognize the flash install??) checked all system specs and reinstalled SMART Response 2010 SP1 bundle.  the icon shows up in the system tray but no response tab or response menu in Notebook software.  I'm at a loss and trying to prepare training on Response.  Grrr......  This shouldn't be so difficult.

[Obe Hostetter]

What windows operating system are you running?  32bit or 64bit?  I would check to make sure your computer meets the system requirements.  According to the SMART website, SMART Response won't run on Windows computers with Intel Itanium processors.

 

Sometimes, the older versions of SMART Response work better. I would run this SMART uninstaller, restart your computer and then install the SMART Response 2010 (without the SP1).

[Fran Baldwin]

Don't know that much about the technical parts of computers but I did read that about Intel processors on the website and suspected that could be the problem.  Looks like I'm running 32 bit.  The processor info I have is Intel(R) Core(TM)2Duo CPU  T8300 @ 2.40GHZ (2CPUs) whatever that all means.  IDoes that mean I need to move back a version? 

[Obe Hostetter]

Not sure.  I would try the slightly older version of SMART Response 2010 and see if that works. 

[Shawn Beard]

I don't know if you have already tried this, but I was told to uninstall SMART Notebook, SMART Response, and all SMART Drivers.  After doing this, reboot your computer and then install SMART Response 2010. Since SMART Response comes bundled with SMART Notebook, you should get an updated install of everything when you install SMART Response. 

 

The problem, i was told, is that if you already have Notebook on the computer and then try to install Response with Notebook bundled with it, it creates a conflict between the old install and the new install of Notebook.  check with your IT person before doing this.

 

Good luck.

[Fran Baldwin]

Yes.....I've done this as well.  I went on Bridget with SMART and the problem ended up being that I had to connect the receiver to get the tab to show up.  I've never had to do that before unless I was needing to put in the product key to register it.  Usually the tab shows up and you have 30 days to register.  Go figure. 

 

I've been teaching an advanced SMARTboard class to teachers and we've run into several issues with files crashing when trying to use flash objects, tables, or even just doing a Response assessment.  Not sure what's going on.  Half the class had their files crash last week when we tried to use a spinner, a table, and fading animation when creating an activity.  Luckily they were able to recover themDoesn't seem to like that combination.  If you've had similar problems and know how to resolve them please let me know.  Looks like our computers have enough RAM so we shouldn't be having those problems.