Notebook 11 for MacBook - Camera "Area Capture" Failures

[Dylan Arntzen]

Hey Revolutionaries...

I'm in a SMART Notebook 11 Certification Training class right now and have run into a problem with my Mac.  It is not playing nicely with the Notebook 11 the camera option "Area Capture" because of a blank box in the middle of my screen.  I have found after I take an area capture, the "Capturing to Notebook Software" window pops up right after you take the photo. That exact area is blank when I go the Notebook page.

An example of an Area Capture I took just now is below...

Any ideas that will solve this glitch or error?  Any fixes?

As of now, I am moving my browsers/pictures to the lower, right-hand corner and taking the captures then.  Hmmm...

Thanks for the help!

Dylan

[Karen Brailsford]

Hi Dylan:

Tech Support posted a fix for this on the SMART Facebook page and it fixed the writer's problem; here are the directions:

SMART Technologies

Hi Mindy! The steps below may assist you in correcting the screen capture issue:

1. Close any open instances of Notebook and Board Tools.
2. Download the SMART ToolSet. http://downloads.smartmacsupport.com/SMART%20ToolSet.zip
3. Run the... following command: screencap
4. Launch Screen Capture and try again.

If the issue persists or for any future inquiries and immediate assistance, you may contact SMART Support here:

http://smarttech.com/Home%20Page/Support/Regional%20Contact

 

Hope that this works for you Dylan!  It did fix the problem for her.

 

Karen Brailsford

Training Specialist II

SMART Technologies

[SJ Tech]

So I just found out in another thread that the SMART ToolSet is now expired and we don't know when it will be reactivated. Is there another way to fix screen capture problems without using it? I ran into the trouble on a Lion computer (10.7.4) with Notebook 11 installed. I can do the Apple-based workaround for now until I learn a solution to restore Notebook's own screen capture, although the latter is preferred. Thanks in advance.

[David S. Liu]

Hi Dylan,

SMART ToolSet's 'screencap' fix essentially replaces the existing Screen Capture application under Mac HD\Applications\SMART Technologies\SMART Tools with a known working one. So I'm providing you with a link for such a replacement. https://dl.dropbox.com/u/6400303/Screen%20Capture.zip

Please give it a try and let me know if the 'white box' issue goes away.

Thanks,

- David

[SJ Tech]

My screen capture problem is different--the tool appears to run, you select the area for capture, it makes the shutter noise, and then nothing happens--nothing at all appears on the Notebook page.  I did try your suggestion, David (thank you for sending the file), but it didn't help in my case.  If anyone else has thoughts, I'm open to hearing them.

[Dylan Arntzen]

Thank you very much David.  The Screen Capture works as it is intended to after downloading zip file.

-Dylan