A Revolution in Education
thanks, that was my temporally solution, thanks for caring enough to answer the lady ;)
If Randy's fix doesn't work (which i doubt it won't) it could be because you've moved your SMART Notebook icon to the desktop or somewhere outside its original location:
if that's the case, please move it back to its original location and then try launching Notebook again.
Is the podium recognized by the SMART Control Panel?
When you open the SMART Control Panel does it show a message "SMART Board is connected and working properly"? or is it showing a different message?
I've been having the same problems (the flash gallery elements) that don't work as they used to.
I am using a brand new iMac (Lion OS)
Another MAJOR problem with Lion and Notebook is that the camera capture does not work, either one of the 4 options. That's really sad.
Have you used Randy's fix at the top yet? Many users that are running into Flash-related issues used RandyTran's steps and it has resolved the issue.
I was going to talk about this issue on the last SBRGVUG meeting, but we had issues with the free service I was using and never got to it.
These are different companies releasing software. One can change something in the architecture of their software, change the way something has worked for a while, and it breaks the other. It happened not too long ago when Adobe upgraded Flash. The SMART Response Teacher Tools software, build on Flash, was suddenly broken.
I asked the SMART tech support gentlemen who frequent the community here about this because someone else asked me about it in an email. Here is the response:
I'm currently in the midst of getting a bit more information for you regarding this situation on what to expect, but what I know I can tell you is that the official support for Mac will start in Spring 2012, coinciding with the release of the next Education Software bundle.
The reasoning for this is that we needed to take more time and effort investment into testing this software to ensure that everything works properly on a *public* release of the Mac OSX 10.7, allowing for optimal experiences.
While I'm not the one who made the decision being in Technical services and all, I can totally relate to why it happened. When we were testing SynchronEyes 7 and SMART Sync 2009 software with development versions of Windows Vista, we found that the final version of Vista threw all of our results out the window, no pun intended, and we ended up going full circle on having to retest our software.
We have committed to a patch which we expect to be available at the end of October/early November. This patch is to address most of the Lion related issues that have been identified so far, especially a memory leak bug that was causing many Mac users running 10.8 to crash."
This is what we know. Just like the Adobe situation, they had the same problem with Windows Vista. Even though they had the developer version for testing, and made sure SynchronEyes and SMART Sync worked with it, when the official release came, much of their work was for naught.
They had Notebook 10.8 set to release in July. Apple also released Lion in July. Two major upgrades seem destined to have issues. Thankfully, they are working on the patch described above. If I hear anything else on a release of that, I'll pass it along.