Notebook 10.8 +Mac OS Lion+SB 880

[DDM]

I just finish training a group of fellow teachers on the skills in Notebook Level 1. I am very happy to report that all went well. Lion and Notebook 10.8 did very well together. I divided the presentation into 8 small files and used only the already made examples in the Lesson Activity Toolkit instead of risking a crash because of too many flash items. 10.8 seems like it is a very stable version of Notebook. One thing I am noticing is that I do have to orient the board everyday even though it has not been moved. Needless to say I was very pleasantly surprised.

[SJ Tech]

Even faster:  cmd+shift+control+4 takes a screenshot and copies it (instead of saving it to a file), and from there you can paste it in where you want.  Hope that helps.

[France Leclerc]

thanks, that was my temporally solution, thanks for caring enough to answer the lady ;)

A+

[Gord Peters]

The reason this happens is because Flash doesn't come installed by default with Lion. Apple removed it and so you must install it yourself now.

One thing to note is that, if you install Notebook before you install Flash, then the Notebook installer won't be able to create the Flash trust files properly. So after you install Flash, reinstall Notebook so that it can create the Flash trust files. After that, it should work fine.

[Habib S]

If Randy's fix doesn't work (which i doubt it won't) it could be because you've moved your SMART Notebook icon to the desktop or somewhere outside its original location:

\Applications\SMART Technologies\

if that's the case, please move it back to its original location and then try launching Notebook again.

[Robin N]

Thanks for all of your help!  When I get a chance I will try these things and let you know how if they worked.

[Anne Vereen]

Yes, please let us know how it goes.  I am ready to buy a Mac Air and bequeath my Mac desktop to my kids, but I use Notebook so often at home that I'm reluctant to make the switch just yet.

[Robin N]

Anne, it worked great.  I used Randy's fix downloading the SMART toolset.  Flash now works in notebook for me.

[David P. Roth]

I am having a problem that I am unable to write on the screen of my Sympodium using the stylus. It registers as touching the screen, as the STATUS light is lit when I do, but nothing is occurring AND it seems to be thinking, minus the spinning color wheel of death! Thusly, I can use the mouse to write, but we all know that is just a pain in the @$$ to write clearly, especially Music Theory. On the flipside...it worked this morning for a class, but when I tried it again in another class, it wouldn't recognize it... HELP!!!!! And yes, I know that Smart is not endorsing Lion, but is there a work around? Thanks...

[Habib S]

Hello David,

 

Is the podium recognized by the SMART Control Panel?

When you open the SMART Control Panel does it show a message "SMART Board is connected and working properly"? or is it showing a different message?

HS

[France Leclerc]

I've been having the same problems (the flash gallery elements) that don't work as they used to.

I am using a brand new iMac (Lion OS)

Another MAJOR problem with Lion and Notebook is that the camera capture does not work, either one of the 4 options.  That's really sad.

 

[Habib S]

Hello France,

Have you used Randy's fix at the top yet? Many users that are running into Flash-related issues used RandyTran's steps and it has resolved the issue.

 

HS

[Matt Granger]

I was going to talk about this issue on the last SBRGVUG meeting, but we had issues with the free service I was using and never got to it.

 

These are different companies releasing software. One can change something in the architecture of their software, change the way something has worked for a while, and it breaks the other. It happened not too long ago when Adobe upgraded Flash. The SMART Response Teacher Tools software, build on Flash, was suddenly broken.

 

I asked the SMART tech support gentlemen who frequent the community here about this because someone else asked me about it in an email. Here is the response:

 

"Hi Matt,

I'm currently in the midst of getting a bit more information for you regarding this situation on what to expect, but what I know I can tell you is that the official support for Mac will start in Spring 2012, coinciding with the release of the next Education Software bundle.

 The reasoning for this is that we needed to take more time and effort investment into testing this software to ensure that everything works properly on a *public* release of the Mac OSX 10.7, allowing for optimal experiences.  

 

While I'm not the one who made the decision being in Technical services and all, I can totally relate to why it happened.  When we were testing SynchronEyes 7  and SMART Sync 2009 software with development versions of Windows Vista, we found that the final version of Vista threw all of our results out the window, no pun intended, and we ended up going full circle on having to retest our software.

 

We have committed to a patch which we expect to be available at the end of October/early November.  This patch is to address most of the Lion related issues that have been identified so far, especially a memory leak bug that was causing many Mac users running 10.8 to crash."

 

This is what we know. Just like the Adobe situation, they had the same problem with Windows Vista. Even though they had the developer version for testing, and made sure SynchronEyes and SMART Sync worked with it, when the official release came, much of their work was for naught.

 

They had Notebook 10.8 set to release in July. Apple also released Lion in July. Two major upgrades seem destined to have issues. Thankfully, they are working on the patch described above. If I hear anything else on a release of that, I'll pass it along.