New Problem with Interactive and Multimedia

[Toni Olivieri-Barton]

Lots of my cool flash features are no longer working. For example:

When I try to use the HotSpot tool, it won't work properly and it did at the beginning of the school year. When I click the Edit button the edit tools appear, then when I click Add it doesn't seem to be working. I click again and it adds one on the Add button.  Then if I click the Hotspots on the map they appear above where I clicked. The other buttons are not working when I try to delete or move.

Notebook Version 10.8.228.0

Mac OS X 10.6.8

This all happened right after I did some software updates.  I have re-installed Notebook and installed from scratch.

Please please help.

[Obe Hostetter]

Since the Lesson Activity Toolkit is based on Flash...did you update Flash?  Different versions of Flash can effect Notebook and the lesson activity toolkit.  

One fix you could try is this:

1. Close any open instances of SMART Notebook on the Mac. 

2.  Launch the same SMART ToolSet application from: http://downloads.smartmacsupport.com/SMART%20ToolSet.zip

3.  Run this command:    flash995

4. Reopen SMART Notebook.

[SJ Tech]

Obe, do you know if there is an updated copy of the ToolSet somewhere? I'm trying to run it on a Lion computer and it's saying, "You are using an expired copy of SMART ToolSet. SMART ToolSet will now quit for the safety of your computer!" I've run it plenty of times (successfully) on SnowLeopard and below and I will greatly miss it if I can't make it work on Lion.

[Randy Tran]

Frank, the guy who created that program, intentionally put in that expiration so that people could never use an outdated copy of that toolset, which can cause problems if improperly used.  

I've asked him whether or not he'd update it, and he says he will, but he's currently busy with his new position.  As such I have no ETA on new updates for the Toolset.

In anycase, since this thread is to deal with Lesson Activity Toolkit and the flash it uses, here are the non-toolset based instructions to fix the problem.

The problem itself is caused by a missing or corrupted Flash Trust file.  A reinstall of Notebook should clear up the problem, but when its not enough, we can take a working trust file and replace the one on the affected system.

You can get a working copy of the trust file (smart notebook.cfg) here:

https://dl.dropbox.com/u/42279010/SMARTNotebook.cfg

And you need to place this file or overwrite the original to this location on the Mac:

Mac HD\Library\Application Support\Macromedia\Flash Player Trust\SMARTNotebook.cfg

I hope that clears things up.

#R

[Obe Hostetter]

Another fix I have found that works is to

1. Navigate to Mac HD\Library\Application Support\Macromedia\  

2. Click once on the Macromedia folder.  

3. Click on file-get info.  

4. Change read/write access for everyone and click the icon to apply changes to the enclosed files.