HELP with Notebook 10.8 on Mac OS 10.6.8

[Jenny Murphy]

Anyone have any experience running the latest verison of Smart Notebook Version 10.8.228.0 on Mac OS 10.6.8?

 

I'm a Technology Teacher in a K-8 school and I'm trying to install Notebook on the teacher station in the lab, and eventually on teacher MacBooks also running 10.6.8.  Every time I install this latest version, upon first run of Notebook, it just crashes and doesn't let me open Notebook.

 

I even tried installing 10.7, which I have running on my MacBook Pro 10.6.8, just fine.  When I installed it, Notebook never installed.  The Smart Technologies folder didn't show the Notebook application.

 

Please help! Any  help and expertise would be very much appreciated.

 

Please feel free to email me directly at [e-mail].

 

Thank you,

Jenny 

[Habib S]

Well, you can always roll back the flash to 10.2

• Flash Uninstaller
• Flash 10.2 installer

 

Hope it helps.

HS

[Jay Walkowski]

Jenny:

 

I spoke with SMART yesterday regarding this problem. They acknowledged that there is a bug that has surfaced since the installation of Mac OS 10.6.8 AND Security Update 2011-006. Unfortunately, there is no fix yet. They suggested that I install Notebook 10.6 SP3. The files still crash. The problem has to do with embedded .gif graphics in the Notebook files. We probably have 1,000 Notebook files that don't open right now, so I'm anxiously awaiting a Notebook release to resolve this problem. I even sent them some files to demonstrate the problem.

 

This sucks!

 

Jay

[Jenny Murphy]

Thanks for the update Jay! I haven't tried 10.8 again on my 10.6.8 image because I was assuming I'd have the same problem... 10.7 seems to work fine on my image so I'll stick with that for now.  Maybe you should try 10.7?

[Jay Walkowski]

10.7 failed first, so I tried 10.8

They said it has to do specifically with Security Update 2011-006. If you haven't installed it yet, DON'T! I believe it came along with the Safari 5.1.1 update.

 

Jay

[Habib S]

Jay, you're absolutely correct. Apple released a security update that has caused lots of software, including ours, to act in an unexpected way.

We're currently working on a patch to fix it and shouldn't be too long before we'll release it (most probably next week).

 

we'll make sure we announce it once it's up on the website :)

HS

[SJ Tech]

Is the patch you just posted for Lion the same patch that should fix this issue on Snow Leopard?  If not, is that patch available somewhere else?  I just ran into this same problem today and we need the fix as soon as possible.  Thanks.

[Habib S]

It's for snow leopard as well yes

 

HS

[Jay Walkowski]

Yes. The updates work with Snow Leopard as well. The process that I've been using with success has been to run the Uninstaller for Notebook, Drivers, and Update. Once that's all been removed, I install from the following downloads:

(1) educationsoftwareinstaller2011mac2.dmg

(2) smartnotebook10_8patch.dmg

(3) smartproductdrivers10_8sp1.dmg

 

Seems to work fine now.

 

Good luck!

 

Jay