A Revolution in Education
Hardware problems with Notebook v10.8
Has anyone experienced hardware problems since upgrading to Notebook v10.8? We are having issues throughout my building. On the USB-connected boards, the touch recognition no longer works (I have fiddled wtih all sensitivity settings); when you pick up a pen it still acts like a pointer finger, and same with the eraser. On the bluetooth boards, the entire pen tray no longer works - You have to choose the tool manually by clicking it within the Notebook software. There are some new cool features to this version, but they are outweighed by the hardware issues. Below is the version information. Thanks in advance for your help.
Smart Product Drivers Install Version: 10.8.212.0
Smart Notebook Install Version: 10.8.364.0
Hardware Model: SB600 (SC9)
USB Product ID: 0x0001
USB Version: 5.2.5
Firmware Version: 5.2.5.0
Tags: 10.8, Hardware, Notebook, gesture, problems, recognition, support, touch, version
Replies to This Discussion
-
Permalink Reply by Becky Taylor on -
We are having the same issue on our MacBooks, v. 10.8. The Patch does not help with the issue. I have been working the the SMART Tech Support guys and they are ready to send me new controllers for the boards losing connectivity. I am still convinced it is software, but.....
-
Permalink Reply by Joanne Villis on -
Here are a few ideas:
1. To fix the touch recognition, have you checked your pen and touch recognition (panning) in your control panel? De-select single finger panning.2. Having to select the tools from Notebook : Each time we upgrade our software the same problem happens. To fix it refresh your smart product drivers, restart your computer and then the pen tray should work.
-
Permalink Reply by Joanne Villis on
-
I should have said 'repair' not 'refresh' smart product drivers. You do this by right clicking on the product drivers. Apology.
-
Permalink Reply by Dane Hartman on
-
Thanks Joanne,
Your suggestions worked! The secret to the gesture issue was what you said, with the addition of having to click 'apply' rather than just 'ok'. Thanks again.
-
Permalink Reply by Clarence Beeks on
-
Hello everyone,
We've been having this problem, also. The issue for us seems to be that Touch Recognition is not enabled automatically for any user that logs in. Does anyone know of a way (through the Windows Registry, or otherwise) to enable Touch Recognition for every user that logs into a computer, without having to go to the Control Panel, click this and that? FYI: I work in the IT department of a large school district. I came across this site, and I thought I'd check it out! I apologize if I'm writing in the wrong section.
Thank you for your time!!
Badge
Thank You!
This year of the Smart Board Revolution was made possible by help from our friends at
and
Teaching With SMARTBoard
SMARTBoard Camp 2013: Teaching with SMARTBoard Episode 91
SPACE IS LIMITED. SIGN UP SOON. SMART Notebook Camp When: Monday July 8 and Tuesday July 9, 2013 Where: Naperville Central High School in Naperville, IL (Just west of Chicago) 440 W. Aurora Ave, Naperville IL Times: Thursday Noon-9pm, Friday 8am-5pm Who: Novice SMARTBoard Users, Any Subject, Any Grade Included: 2 meals and a bunch of books and software Cost: $330 Do you want [...]Teaching With SMARTBoard Episode 90
We finally got to episode 90. This podcast describes the Activity Builder and how you can incorporate that into your daily lessons. There are some really cool things in it. Also, we discuss how to make a theme for your lesson. Go to www.teachingwithsmartboard.com to see more episodes. We finally got to episode 90. This podcast describes [...]© 2013 Created by Matt Granger.
